Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
settings

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Trustworthy, honest, reliable work! (YES, at a shop! lol) I've been bringing my car to Classic Auto for (about 10?) years now. The first time was after I received a quote from another shop, someone told me to "go see Pete", and I'm glad I did. My car was fixed for about 25% of the price I was quoted elsewhere (a lot of the stuff they told me I needed, I didn't). Over the years I've had a lot of work done on not only my car, but my kids and parents cars too. I'm planning on keeping my car that already has over 240k miles on the road for a long time, and I trust them to help me do that.


-Tammy D.

Great Mechanic!


-Carl W.

Pete has taken care of my cars since he opened the shop. He and his staff always do excellent work for a good price - and I'm very satisfied with the quality of his service. I am struck that he delivers on his promises; he doesn't promise what he can't deliver. And I have received honest auto advice, even if Classic does not end up doing the work. I can't speak highly enough of Pete and his crew. If you're unhappy with your mechanic or national chain shop, give Classic Auto Services a try. I think you'll be glad.


-Hank S.

There isn't a more honest mechanic shop in the area have been doing business with Pete for many years an he has always provided top quality services at a more then fair price an always stands behind his work!!! If your looking for a mechanic shop look no further!!!


-Patrick W.
  • IDENTIFIX
  • Jasper
  • ASE Master Technician
  • AutoPlus Professional Service Center
  • Enterprise
  • Car Care Aware
  • Call Us For Service: 856-461-2112