Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 856-461-2112 or make an appointment online!


What Our Customers Are Saying

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Trustworthy, honest, reliable work! (YES, at a shop! lol) I've been bringing my car to Classic Auto for (about 10?) years now. The first time was after I received a quote from another shop, someone told me to "go see Pete", and I'm glad I did. My car was fixed for about 25% of the price I was quoted elsewhere (a lot of the stuff they told me I needed, I didn't). Over the years I've had a lot of work done on not only my car, but my kids and parents cars too. I'm planning on keeping my car that already has over 240k miles on the road for a long time, and I trust them to help me do that.

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Great Mechanic!

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Pete has taken care of my cars since he opened the shop. He and his staff always do excellent work for a good price - and I'm very satisfied with the quality of his service. I am struck that he delivers on his promises; he doesn't promise what he can't deliver. And I have received honest auto advice, even if Classic does not end up doing the work. I can't speak highly enough of Pete and his crew. If you're unhappy with your mechanic or national chain shop, give Classic Auto Services a try. I think you'll be glad.

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There isn't a more honest mechanic shop in the area have been doing business with Pete for many years an he has always provided top quality services at a more then fair price an always stands behind his work!!! If your looking for a mechanic shop look no further!!!

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  • Call Us For Service: 856-461-2112